Refund policy

Return Policy

At Zwc & co., we strive to ensure your complete satisfaction with every purchase. We understand that sometimes items may need to be returned or exchanged. Please read our return policy carefully to facilitate a smooth process.

Watches:

We accept returns for watches only in the case of manufacturing faults or defects. If you receive a watch that is faulty or defective, please contact our customer service team within 7 days of receiving your order to initiate the return process. We will provide you with instructions on how to return the item for a refund or exchange.

Please note that normal wear and tear, damage caused by misuse, or accidental damage does not qualify for a return or exchange. Additionally, any alterations made to the watch by a third party will void our return policy.

Fragrances:

We understand that fragrances are delicate items and may be susceptible to damage during transit. If your fragrance arrives with a broken bottle or has leaked in transit, please contact our customer service team within 48 hours of receiving your order. We will require photo evidence of the damage to process a replacement order.

Due to the nature of fragrances, we cannot accept returns or exchanges for reasons other than damage during transit. All sales of fragrances are final, except in cases where the product has been damaged in transit as described above.

General Return Guidelines:

General Return Guidelines:

  • All returned items must be in their original condition, unused, and with the original packaging intact.
  • Returns must be initiated within the specified timeframe as mentioned above.
  • Returns received without prior authorization or outside of the designated timeframe may not be accepted.
  • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
  • Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item.

How to Initiate a Return:

To initiate a return, please contact our customer service team at 03020161900 with your order number and reason for return. Our team will guide you through the return process and provide you with any necessary instructions or forms.