Refund policy

Refund & Return Policy

At ZWC & Co., we are committed to providing original and authentic watches and ensuring a reliable shopping experience for our customers. Since many of our watches are pre-owned, vintage, or may have minor cosmetic imperfections, we encourage customers to carefully review the product photos, videos, descriptions, and condition details before placing an order.

1. Authenticity Guarantee

All watches sold by ZWC & Co. are guaranteed to be 100% original and authentic.

If you receive a watch that is proven to be counterfeit or materially different from the product represented on our website, you may be eligible for a return and refund.

2. 7-Day Machine Warranty

Most watches purchased from ZWC & Co. come with a 7-day machine/movement warranty from the date of delivery.

This warranty covers a genuine malfunction of the watch’s internal movement/mechanism under normal use.

If the watch is not working correctly due to a machine/movement issue during the warranty period, please contact us within 7 days of receiving the watch.

The 7-day machine warranty does NOT cover:

Battery replacement or battery-related issues
Watch straps, bracelets, buckles, or clasps
Water or moisture damage
Damage caused by water exposure or improper use
Physical damage, drops, impacts, or accidents
Scratches, dents, or cosmetic damage
Damage caused by opening or repairing the watch yourself
Damage caused by unauthorized repair or modification
Normal wear and tear
Problems that were clearly disclosed in the product description or shown in the product photos/videos

Important: Do not expose the watch to water unless the specific watch is confirmed to be suitable for the intended water use. Water damage is not covered under our machine warranty.

The warranty applies only to the watch movement/machine and does not cover the battery, strap, bracelet, or other external components.

3. How to Claim the 7-Day Warranty

If you experience a machine/movement problem, contact us within 7 days of delivery.

Please provide:

Your order number
Clear photos of the watch
A video demonstrating the issue
A description of the problem

Our team will review the issue. If necessary, we may ask you to send the watch to us for inspection.

If the issue is confirmed to be covered by the machine warranty, ZWC & Co. may repair the watch or provide another appropriate solution depending on the specific watch and availability.

4. Returns

We accept returns only in cases where:

The product received is significantly different from the product shown or described on our website.
The wrong product was sent.
The watch arrives damaged due to shipping.
The product is proven to be counterfeit or inauthentic.
A covered machine/movement issue is confirmed under our 7-day warranty.

Return requests must be submitted within the applicable period stated in this policy.

5. Condition of Returned Items

Approved returns must be sent back in the same condition in which they were received.

A return or warranty claim may be rejected if the watch has:

Been intentionally damaged
Been opened or tampered with
Been repaired or modified by another person/watchmaker
Been exposed to water or moisture
Missing parts or accessories that were included with the order
Signs of misuse or improper handling

For pre-owned, vintage, or slightly scratched watches, normal signs of wear, age-related marks, and imperfections visible in the product photos/videos are not considered defects.

6. Non-Returnable Situations

Returns are generally not accepted for:

Change of mind
Personal preference after receiving the product
Minor scratches or signs of wear already disclosed
Normal signs of age on vintage watches
Battery replacement
Strap or bracelet issues
Water or moisture damage
Physical damage caused after delivery
Damage caused by misuse, accidents, or improper handling
Watches that have been opened, modified, repaired, or tampered with after delivery

7. Refunds

Once an approved returned watch is received and inspected, we will notify you of the outcome.

If a refund is approved, it will be processed through the applicable payment method or another mutually agreed method.

The time required for the refund to reach you may vary depending on the payment method.

8. Exchange

Where possible, ZWC & Co. may offer an exchange for an approved return or warranty claim.

Because many of our watches are unique, vintage, pre-owned, or limited-availability pieces, an identical replacement may not always be available.

9. Damaged or Incorrect Orders

Please inspect your package immediately after delivery.

If you receive the wrong watch or the watch/package appears to have been damaged during delivery, contact us as soon as possible with clear photos and video evidence.

We strongly recommend recording an unboxing video from the moment you receive and open the package. This can help us investigate delivery-related claims.

10. Pre-Owned & Vintage Watches

ZWC & Co. offers watches in different conditions, including brand new, pre-owned, slightly scratched, and vintage.

Pre-owned and vintage watches may naturally have signs of age and previous use. These characteristics are part of the condition of such watches and are not automatically considered defects.

Please review the available product photos, videos, description, and condition information before purchasing.

11. How to Contact Us

For a return, refund, or 7-day machine warranty claim, contact ZWC & Co. through our official customer support channel.

Please provide your order number and clear photos/videos showing the issue.

Our team will review your request and provide further instructions.

ZWC & Co. (Zohaib Watch Collection)
Website: www.zwcandco.com

7-Day Machine Warranty: Covers the watch movement only. Battery, strap, water damage, physical damage, misuse, and unauthorized repairs are not covered.